ffbd77's Privacy Policy — Your Information Is Safe With Us
ffbd77 gives the highest priority to protecting your personal information. This policy explains what data is collected, how it is used, and what your rights are.
01 Introduction and Scope of Application
ffbd77 ("we", "our", or "platform") provides a safe and reliable online betting and casino service for players in Bangladesh. We firmly believe that protecting the privacy of your personal information is a fundamental responsibility. This Privacy Policy ("Policy") document explains what information ffbd77 collects, how that information is processed, with whom it may be shared, and what rights you have.
This policy applies to the ffbd77 website ffbd77.cam and all related services, mobile interfaces, and applications. By using our services, you agree to the terms described in this privacy policy. If you do not agree with these terms, please refrain from using our platform.
Our Terms and Conditions and Responsible Gaming policy are also considered complementary to this privacy policy. In the event of any conflict, the relevant document will take precedence.
02 What Information We Collect
ffbd77 collects only the information necessary to provide our services, ensure security, and meet legal obligations. Collected information falls into two categories: (a) information you provide, and (b) information collected automatically.
Personal Identity Information
During registration and verification, you provide the following information:
- Full name and date of birth (for age verification — for users aged 21 and above only)
- National ID card or passport number (where applicable)
- Valid email address
- Residential address
- Occupation and source of income (for responsible gaming assessment)
Financial Transaction Information
To facilitate deposits and withdrawals, we collect:
- bKash, Nagad, or Rocket account numbers (for verification purposes only)
- Bank account details (for bank transfers)
- Transaction history and amounts
- Time and method of deposits and withdrawals
We do not store any full payment card numbers. All financial data is protected through SSL encryption.
Technical Information Collected Automatically
When you use our platform, the following information is collected automatically:
- IP address and device identity
- Browser type and version
- Operating system information
- Cookies and session data
- Page visit times, click patterns, and navigation behaviour
- Referral source (where you came from)
Gaming Activity Information
To improve your gaming experience and apply responsible gaming policies, we store: betting history, win and loss records, total session time, preferred game types, and VIP level progress.
03 Cookies and Tracking Technologies
ffbd77 uses cookies and similar technologies to improve your browsing experience, keep you logged in, and analyse platform performance.
Essential Cookies
These cookies are essential for the core functionality of the platform — such as login sessions, security tokens, and language preferences. They cannot be disabled.
Analytics Cookies
These cookies tell us which pages are visited most and where users encounter problems. This data is completely anonymous.
Preference Cookies
These store your interface preferences, game filter settings, and other customisations so you do not have to set them again on your next visit.
Security Cookies
Used for fraud prevention, detecting unusual login attempts, and protecting your account.
04 Purpose of Information Use
ffbd77 uses your information only for the following legitimate purposes. We never sell your personal information to third parties.
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Account Management and Verification: Completing your registration, verifying age and identity, and ensuring account security.
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Processing Financial Transactions: Carrying out deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. Ensuring a minimum deposit of ৳500 and a minimum withdrawal of ৳1,000.
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Providing Customer Support: Resolving your questions and complaints made through 24/7 live chat or email.
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Ensuring Responsible Gaming: Monitoring unusual playing patterns, helping set limits, and applying self-exclusion when needed.
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Fraud Prevention and Security: Detecting suspicious activity, preventing multiple account registrations, and complying with anti-money laundering policies.
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Service Improvement: Analysing platform performance, adding new games and features, and improving the user experience.
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Promotional Communication (subject to consent): If you have agreed to marketing communications, informing you about bonus offers, tournaments, and special promotions.
05 Information Sharing and Disclosure
However, in specific circumstances your information may be shared with the following parties:
Payment Processors
The necessary information is shared with the relevant financial institutions to process bKash, Nagad, Rocket, and bank transfers. These institutions follow their own privacy policies and may not use your information for any other purpose.
Technology Service Providers
Game software providers (PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, Ezugi, etc.) can only see the session data needed to run the games. They cannot see your full identity or financial information.
Legal Obligations
If required as part of a court order, government investigation, or legal process, ffbd77 may be obligated to provide information to law enforcement agencies. In such cases, we will notify you in advance where possible.
Business Changes
In the event of a merger, acquisition, or asset sale, user information may be transferred. If any such change occurs, we will notify you in advance by email and give you the opportunity to delete your account if you do not agree to the new terms.
06 Data Protection Measures
ffbd77 takes industry-standard technical and procedural measures to protect your information. Our security infrastructure operates on the following levels:
🔐 SSL Encryption
All data transmissions are protected through 256-bit SSL/TLS encryption. You can confirm this by seeing "https://" in your browser's address bar.
🛡️ Two-Factor Authentication
You have the option to enable two-factor authentication (2FA) to add an extra layer of security to your account.
🗄️ Secure Data Storage
Collected information is stored in encrypted databases and can only be accessed by authorised personnel when necessary.
🔍 Regular Security Audits
Our systems undergo regular security testing and any potential vulnerabilities are addressed immediately.
07 Data Retention Period
ffbd77 retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:
Active Accounts
All relevant information is retained for as long as your account remains active. You can change or update your information at any time.
Financial Transaction Records
In accordance with anti-money laundering requirements and legal obligations, financial transaction records are retained for a specified period even after an account is closed.
Closed Accounts
If you close your account or self-exclude, your information is retained for as long as required to meet legal obligations, after which it is securely deleted.
08 Your Rights and Choices
As a registered user of ffbd77, you have the following rights over your own information:
Right to Access
You have the right to know what information we hold about you and to request a copy of it.
Right to Rectification
If your information is incorrect or incomplete, you have the right to request that it be corrected or completed.
Right to Erasure
In certain circumstances you may request that your personal information be deleted, unless there is a legal obligation to retain it.
Right to Object to Processing
You can object to your information being used for marketing purposes and opt out of promotional communications.
To exercise these rights, contact us via 24/7 live chat or by email: [email protected]
We will generally respond to verified requests within 30 business days. You may be asked to provide some information to verify your identity.
09 Protection of Minors
Age verification is a mandatory step during registration. If we learn that a user is under 21, we will immediately close that account and securely delete any collected information. If you believe a minor is using our platform, please notify us immediately.
Parents are advised to use parental control software on your internet connection to block access to online gambling sites.
10 Changes to the Privacy Policy
ffbd77 may update this privacy policy from time to time. When changes are made, we will:
- Update the "Last Updated" date on this page.
- Send a notification to the registered email address for significant changes.
- Your continued use of the platform after any changes will indicate that you have accepted the updated policy.
- For significant changes, explicit consent may be sought again.
We recommend reviewing this page regularly. Please also see our Terms and Conditions and Responsible Gaming policy.
11 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, you can contact our privacy team:
Contact us via 24/7 live chat from any page on the site — support is available in Bengali.
[email protected]
After receiving a privacy-related complaint, we will generally provide an initial response within 3 business days and aim to resolve it fully within 30 business days.